Frequently Asked Questions
Clear answers about ordering flower delivery to Mexico from anywhere in the world with SendFlowersMexico.
Ordering and delivery to Mexico
How do I send flowers to Mexico from abroad?
You order online at sendflowersmexico.com from any country, and a local florist in Mexico prepares and delivers the arrangement by hand. Choose a bouquet and size, enter the recipient's name, full address and phone number, pick a delivery date, write your free card message and pay by card or PayPal. It works the same from the United States, Canada, the UK, Europe, Asia or Australia. A Mexican address needs the street, the exterior number and any interior or apartment number, the colonia (neighbourhood), the five-digit postal code, the city or municipality and the state.
Which cities in Mexico do you deliver to?
We deliver to Mexico City, Guadalajara, Monterrey, Puebla, Tijuana, León, Cancún, Mérida and every town in Mexico. Local florists cover the big metropolitan areas, state capitals, border cities and beach destinations, as well as smaller towns in between. Next-day delivery is available nationwide, and same-day delivery in most areas when you order before 11:00 am local time. If the recipient lives in a very remote village or on a small island, delivery may need to be next-day.
What happens if the recipient is not at home?
The florist will try to reach the recipient by phone, which is why a phone number is required with every order. If nobody is available, the florist may leave the flowers with a neighbour, the building's reception or the concierge, or arrange a new delivery attempt. In Mexico many homes are inside gated fraccionamientos or apartment buildings with a guard at the entrance, so it helps to make sure the phone number you give is one the recipient actually answers.
Can you deliver to hospitals, offices and hotels in Mexico?
Yes, florists deliver to hospitals, clinics, offices, schools, universities and hotels across Mexico. For a hospital, give the patient's full name, the hospital name, and the room or ward if you know it; flowers are normally handed to reception or the nursing station, and some units such as intensive care do not accept them. For an office, add the company name and floor. For a hotel, use the guest's name exactly as on the reservation. In every case include a mobile number so the florist can coordinate the handover.
Delivery times and dates
Do you offer same-day flower delivery in Mexico?
Yes. Same-day delivery is available Monday to Saturday for orders placed before 11:00 am local time in the delivery city. Orders placed after 11:00 am are delivered the next day. This applies to most areas of Mexico; very remote areas or small islands may need next-day delivery. Next-day delivery is available nationwide. Remember that Mexico has several time zones: Tijuana and Mexicali are on Pacific time, Sonora and Sinaloa are one hour behind Mexico City, and Cancún is one hour ahead, so the cut-off always follows the recipient's local clock.
Do you deliver on Sundays and public holidays in Mexico?
No. There are no deliveries on Sundays or on Mexico's main national public holidays, such as 1 January, 16 September (Independence Day) and 25 December. The date picker at checkout blocks those days automatically, so any date you can select is a valid delivery day. If a celebration falls on a Sunday or a holiday, most customers choose the Saturday or the working day before, so the flowers are already in the home when the occasion arrives.
Can I choose a specific delivery time?
You can request a preferred time window, but exact times are not guaranteed. Deliveries happen during the day, and you can write a preference such as morning or early afternoon in the delivery instructions; the florist will try to meet it. Traffic in large Mexican cities and summer afternoon storms can affect routes, so a broad window works better than a precise hour. If the flowers must be there for a specific event, consider scheduling delivery for the day before.
How far in advance can I schedule a delivery?
You can schedule a delivery up to about three months ahead. Simply pick the future date in the calendar when you order. Booking early is a good idea for the busiest dates in Mexico, especially Mother's Day on 10 May and 14 February, when florists across the country are at their busiest. Your order is confirmed by email straight away, and you can still change or cancel it free of charge up to 24 hours before the delivery date.
Flowers, sizes and add-ons
What is the difference between Regular, Upgraded and Deluxe?
Most arrangements are offered in three sizes: Regular, Upgraded and Deluxe. Upgraded has about 30% more flowers than Regular, and Deluxe about 60% more. The product photo shows the Upgraded version, so choose that size if you want the bouquet to look like the picture. Regular is a more modest version of the same design, and Deluxe is fuller and more impressive, which makes it a popular choice in Mexico for Mother's Day, anniversaries and quinceañeras.
Will the bouquet look exactly like the photo?
It will be very close, although the florist may substitute some stems. Each arrangement is made by hand with fresh flowers available locally, and if a specific flower is out of season or unavailable that day, the florist replaces it with flowers of equal or higher value in the same colours and style. The overall look and colour scheme are respected. Keep in mind that the photo shows the Upgraded size, so a Regular arrangement will be somewhat smaller.
What add-ons can I include, and do you sell cakes or gift baskets?
You can add a box of chocolates, a glass vase, a plush teddy bear, a greeting card, balloons or a wine bottle to any flower order. These extras are delivered together with the bouquet by the same florist. We do not sell cakes, food hampers or any other gifts: SendFlowersMexico specialises in flowers and this short list of add-ons. If the recipient may not own a vase, adding the glass vase is a practical touch.
Can I include a personal message with the flowers?
Yes, every order includes a free printed card with your personal message. You type the text at checkout and it is printed and delivered with the arrangement. Remember to sign the message with your name, because nothing else on the delivery says who sent it. You can write in English, but a short greeting in Spanish, such as Feliz cumpleaños or Con todo mi cariño, is always appreciated by family in Mexico.
Payment and your order
How much does flower delivery to Mexico cost?
Delivery costs a flat fee of USD 14.95 per order, anywhere in Mexico, with no other surcharges. All prices are charged in US dollars (USD). The site can also show approximate prices in euros (EUR) and Mexican pesos (MXN) for reference, but the amount billed to your card or PayPal account is always the USD total shown at checkout.
Which payment methods do you accept?
You can pay with international credit and debit cards (Visa, Mastercard and American Express), processed through Stripe, or with PayPal. Checkout is secure and encrypted. Your card does not need to be issued in Mexico: cards from the United States, Canada, the UK, Europe, Asia and elsewhere are accepted. The charge is made in US dollars, and your bank converts it if your account is in another currency.
Will I receive an order confirmation?
Yes. You receive an email confirmation with your order number right after ordering. Keep that number, because it is the fastest way for us to find your order if you need to change something or ask a question. If the email does not appear within a few minutes, check your spam folder, and if it is not there, write to us through the contact form at /page/contact so we can check the details with you.
Can I change or cancel my order?
Yes, changes and cancellations are free up to 24 hours before the delivery date. After that point the florist may already have bought the flowers and planned the route, so later changes are handled on a best-effort basis. To change the address, date, card message or product, or to cancel, write to us through the contact form at /page/contact and mention your order number. We usually reply within a few hours.
What if the flowers arrive damaged or are not what I ordered?
If the flowers arrive damaged or clearly different from what you ordered, contact us within 24 hours with a photo, and we will arrange a replacement or a refund. Use the contact form at /page/contact and include your order number so we can act quickly. Please note that seasonal substitutions of individual stems, with the same colours and style and of equal or higher value, are a normal part of working with fresh flowers and local florists.
Who is behind SendFlowersMexico?
SendFlowersMexico is operated by Flowers Worldwide LLC, a company registered in the United States that specialises in international flower delivery. Its sister brands are abcFlora.com, for worldwide flower delivery, and FlowersCloud.com. Orders placed on sendflowersmexico.com are prepared and delivered by local florists in Mexico, while customer support is handled through the contact form at /page/contact, usually within a few hours.
Occasions and etiquette in Mexico
When is Mother's Day in Mexico?
Mother's Day in Mexico, Día de las Madres, is always celebrated on 10 May, whatever day of the week it falls on. It is the biggest flower-giving day of the Mexican year: families gather for long lunches, schools hold festivals and mothers are often serenaded with the song Las Mañanitas. Roses, lilies and large mixed bouquets are the favourites. Order several days ahead, and when 10 May falls on a Sunday, choose Saturday 9 May, because there are no Sunday deliveries.
On which other occasions do people give flowers in Mexico?
Besides Mother's Day, the main occasions are 14 February, birthdays, saints' days, and religious and family milestones. Valentine's Day in Mexico is called the Día del Amor y la Amistad and celebrates friends as well as couples, so flowers for a friend or colleague are perfectly normal. Teachers receive flowers on 15 May, Teachers' Day, and roses are offered to the Virgin of Guadalupe on 12 December. Quinceañeras, baptisms, first communions, graduations and weddings all call for flowers. In recent years, giving yellow flowers on 21 March has become a popular gesture among younger Mexicans.
Which flowers are traditional in Mexico, and which should I avoid?
Roses are the safest and most loved choice in Mexico, and a few flowers carry specific meanings. Orange marigolds, called cempasúchil, belong to the Day of the Dead on 1 and 2 November, when they decorate altars and graves, so they are not a usual gift for the living. All-white arrangements tend to be read as sympathy flowers. For happy occasions choose colour: red or pink roses for love, and sunflowers, gerberas and lilies for birthdays. The dahlia is Mexico's national flower, and the poinsettia, known as nochebuena, is the Christmas plant.
Can I send sympathy or funeral flowers in Mexico?
Yes, and it is a respected gesture. In Mexico the wake, or velorio, usually begins within hours of a death and the burial often follows the next day, so order as soon as you hear the news and use same-day delivery if it is before 11:00 am local time. Send white flowers such as lilies, roses, gladioli or chrysanthemums to the funeral home, with the full name of the deceased and the name of the chapel if you have it. Flowers can also be sent to the family home during the novenario, the nine days of prayer that follow.